“Have You Heard?” · Online Training for Public Safety
Improve Communication. Reduce Risk. Better Serve Your Community.
Learn how to effectively communicate with individuals who are Deaf, hard of hearing, or limited-English proficient (LEP).
An online certificate training course built for public safety professionals — covering ADA and Title VI communication responsibilities, effective use of interpreters, and real-world scenarios encountered in the field.
100% funded by the State of Michigan at No cost to your department. Limited availability while grant funding remains.
Training overview
What your team receives
Every enrolled team member works through the full course online, at their own pace, from any device.
100% Online
Complete anywhere, on any device.
Self-Paced
Personnel move through the course on their own schedule.
3 Modules · 40 Min Each
Three focused modules covering the full curriculum.
Knowledge Checks
Knowledge checks after each module reinforce learning. Participants must achieve 80% to complete each module, with unlimited attempts available.
Completion Certificate
Awarded to every individual upon completion.
On-Duty Reference Materials
Downloadable materials personnel keep and reference on duty.
Course Curriculum
- Interacting with Deaf, Hard of Hearing, and limited-English-speaking community members
- ADA and Title VI compliance for public safety agencies
- How and when to work with an interpreter
- Real-world public safety scenarios, practical strategies, and communication best practices
Who should enroll
Built for every role in public safety
Anyone in your agency who interacts with the public benefits from this training.
- Police officers
- Dispatch
- Fire / EMS
- Administrative staff
- Municipal agencies
Enrollment process
From reservation to certificate in four steps
You don't need names to get started — reserve the seats first, then enroll your personnel while the hold is active.
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Reserve seats
Tell us how many personnel will take the course — you don't need names yet.
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Confirm agency details
An authorized representative verifies your agency information and confirms the training terms electronically.
Seats held for 10 days -
Enroll personnel
Upload your roster of enrollees from your reservation page while the hold is active. Every enrollee receives their own login credentials.
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Begin training
Personnel complete the course at their own pace and earn their certificates.
Ready to reserve seats for your agency?
Takes about five minutes. You'll need your agency details and the authority to accept the training agreement.
Start your reservation